Member Action Required and Important Digital Banking Updates

Important Updates

The launch of our new online banking platform has been delayed as we make final adjustments to ensure a smooth, secure experience. We’ll announce the new launch date—at least three days in advance—and keep you updated.

In the meantime, you can continue using our current online banking without interruption and take the steps below to prepare for the upgrade.

Thank you for your patience as we work to make this transition seamless.

Member Action Required

For a smooth transition, we need your help asap! Please take a moment to review the member action items to ensure there is no interruption to your online and mobile banking once the upgrades are scheduled.

You Must Know Your Member Number, Date of Birth and Social Security Number

You can access your Member Number before the upgrades take place by logging in to Online Banking and selecting the eye icon, or by viewing it under eStatements. You may also obtain your Member Number by visiting any branch with a valid ID.

For additional assistance, email us at digitalbanking@hcffcu.org.

Please Prepare By Updating and Verifying:                            

To eliminate any interruptions in service, please be sure we have updated info for you including:

• Your current cell phone number
• Your current email address (please use one you can access 24/7)*

*Please be aware your email address MUST be one you can access at all times to ensure access to the upgrades in October. For help verifying and/or updating this information, please visit our helpful FAQs.

Please take action on the steps above as soon as possible! Please remember, if you do not know your member number you will experience interruptions to online banking.

To learn more, visit our helpful FAQs.