Fraud Protection | Healthcare Financial FCU (New Haven, CT)

Fraud Protection

Fraud & Phishing Scans
Are On The Rise!

If you receive a suspicious phone call or request to verify your personal information, caution is key.

At Healthcare Financial Federal Credit Union, we will never:

  • Contact you by phone, email, or text message to ask for your account number, personal identification number (PIN), social security number or any personal information. When you call us directly, we will only ask you to provide this information to verify your identity.
  • Tell you to withdraw money from an ATM to send somewhere else.
  • Tell you to send money to us via CashApp, Zelle, or any payment solution.


Protecting Yourself

The best way to fight fraud and online scams is knowledge. Below are a few links to websites that contain information on online check scams, fraud, mail scams, and much more.




Fraud Alerts through SMS and Interactive Phone Calls

We are committed to helping you fight debit and credit card fraud. We are now offering advanced fraud alerts, which will allow you to quickly receive emails, SMS texts and Interactive Phone Calls when fraud is suspected – giving you the opportunity to confirm the legitimacy of transactions.

The best part? You will be automatically enrolled into the advanced fraud alert service, which will help us notify you sooner to review potential fraudulent transactions on your debit or credit card.

Please take a moment to update your contact information to ensure we have your current phone numbers and email address on file.

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Credit & Debit Card Fraud

Protect Your Personal Data

Credit and debit card fraud involves the unauthorized use of another person's card information to make purchases from their account or access their funds.

Card fraud occurs through a variety of channels, including online scams, data breaches, and card or mail theft. Know how to defend yourself and rest assured Healthcare Financial Federal Credit Union is continually monitoring for threats and suspicious activity.

Luckily, there are a number of things you can do to protect yourself:

Be Careful with Your Card Information

  • Record your card and account numbers along with expiration dates in a safe place at home. Include the phone number for each card company so you can report fraud and minimize damage quickly.
  • Carry only the cards you need so there is less for a potential thief to take and fewer cards you'll have to freeze if your wallet is lost or stolen.
  • Shred documents containing personal information before throwing them away.
  • Never give your account number to anyone on the phone unless you initiated the call to a company you know to be reputable.

Use Your Card Wisely

  • Never sign a receipt leaving lines, such as the total, blank. The information on a blank receipt may be changed after you've already signed it. Drawing a line through any blank spaces may help.
  • Watch your card during a transaction and make sure you get it back.
  • Look for irregularities with an ATM before using it, especially with the card slot. If it looks odd, it may be a skimmer used to capture your credit card information. If you notice it after you've inserted your card, alert the card issuer.
  • Be cautious when using your cards online. Only enter information on websites you're 100 percent sure are legitimate or use a third-party site when you can.

What We're Doing for You

Using state-of-the-art fraud prevention systems, our credit card servicer monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. To be certain that we reach you quickly, please make sure we have your updated contact information.

Travel Notification

If you plan to travel internationally or domestically, you can add travel notifications as an added safeguard. This allows you to use your Healthcare Financial Federal Credit Union debit and credit cards when our fraud monitoring would normally question any purchases you make.

There are a number of ways to place a travel notification on your account. We recommend downloading our CardBeat app. Not only can you set a travel notification, but you will have complete control on both your debit and credit cards. Turn your card on and off in seconds, and protect yourself with real-time alerts.

Of course, you can also notify us through online banking, or call us at 203-680-8638. Please be sure to provide the location and dates of your travel, including stopovers if you'll have connecting flights.


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